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Terms of Use

1. Introduction

Welcome to Cynosure Support Services ("we", "our", or "us"). These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms.

We are a family-owned disability support business based in NSW, Australia. We are a registered NDIS provider, delivering support services to NDIS participants across all plan management types, as well as to privately funded clients.

2. Service Description

As a registered NDIS provider, we deliver support services to:

  • People whose plans are NDIA-managed (agency-managed)
  • People who use a registered plan manager
  • People who self-manage their NDIS funding
  • Private clients who choose to fund their own support

As a registered provider, we operate under the oversight of the NDIS Quality and Safeguards Commission. This means:

  • We can support participants no matter how their plan is managed, whether agency-managed, plan-managed, or self-managed
  • We have been independently audited against the NDIS Practice Standards
  • We operate under the NDIS Code of Conduct, Australian Consumer Law, and NSW state regulations
  • Our workers hold NDIS Worker Screening Checks for risk-assessed roles

3. User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information when submitting enquiries
  • Confirm your funding management arrangement before engaging our services
  • Use the website in accordance with Australian law and regulations
  • Not engage in any activity that could harm or disrupt the website
  • Respect the intellectual property rights associated with the content

4. Service Delivery

As a registered NDIS provider, we are committed to delivering quality support services in line with our obligations under the NDIS. Our service delivery is guided by:

  • The NDIS Practice Standards
  • The NDIS Code of Conduct
  • Australian Consumer Law
  • Our internal quality assurance processes
  • Commitment to person-centred support

5. Payments and Funding

Payment for our services can be made through:

  • NDIA-managed (agency-managed) funding, claimed directly through the NDIA
  • Plan managers (for plan-managed NDIS participants)
  • Self-managed NDIS funds
  • Private payments

As a registered NDIS provider, we can claim directly through the NDIA on behalf of NDIA-managed participants. Participants should still verify their funding arrangements and understand their payment responsibilities before engaging our services.

6. Disclaimer and Limitations

To the maximum extent permitted by law, we exclude all representations, warranties, and guarantees relating to our website and services. We are not liable for any direct, indirect, special, or consequential damages arising from your use of our website or services.

As a registered NDIS provider, we operate under the oversight of the NDIS Quality and Safeguards Commission, in addition to Australian Consumer Law protections.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cynosure Support Services and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without our express permission.

8. Contact Information

For any questions about these Terms of Use or our services, please contact us through our website's contact form or by email at info@cynosureservices.com.au.

9. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any modifications indicates your acceptance of the updated terms.

Last updated: July 2026